The Tigre Guarantee

We make things to be used. Mats get unrolled and rolled a thousand times, bags get overpacked, tile sets get shuffled by four people talking over each other. That's the point. So we stand behind how our pieces are made for as long as you own them.

What we cover

If something we made fails because of the way it was made — a seam that lets go, a print that lifts or cracks, a finish that separates, hardware that breaks under normal use — tell us and we'll make it right. Depending on the piece, that means repairing it, replacing it, or refunding it. There's no time limit and no warranty card to find. If we can see it's ours, we'll take care of it.

What we don't cover

Ordinary wear from a well-used life. Accidents, spills, pets, and children. Damage from misuse, improper cleaning, or alterations. And the normal behaviour of natural materials over time — leather takes on a patina, colours soften in sunlight, faux leather relaxes where it's folded. None of that is a defect. It's the object doing what a good object does.

How to make a claim

Email customercare@tigredetartan.com with a couple of photos and roughly when and where you bought it. You don't need a receipt if you ordered from us — we'll find it. We answer within two business days.

The Tigre Guarantee is offered in addition to whatever rights you have under law. It doesn't replace or limit them.