Refund policy

Returns & refunds

The short version: thirty days for a refund, sixty for store credit or an exchange, we pay return shipping, and your refund goes out the moment the carrier scans the package — not weeks later when it reaches our warehouse.

How to start one

Go to tigredetartan.loopreturns.com, enter your order number and email, and choose refund, store credit, or exchange. We'll email you a prepaid UPS label. Print it, tape it on, and drop the parcel anywhere UPS accepts packages. Return shipping is on us.

When you get your money

As soon as UPS scans your return into their network, your refund is issued to the original payment method. You don't wait on transit, and you don't wait on us. Your bank takes its usual few days from there.

The windows

  • Refund to your original payment method: within 30 days of delivery.
  • Store credit or an exchange: within 60 days of delivery.

What we need the item to look like

Unused, unworn, tags still attached, in its original packaging. We're not precious about a re-taped box — we just need to be able to pass it on to the next person. Mahjong tile sets work a little differently; see below.

Mahjong tile sets

Tile sets ship sealed in cellophane. Return a set with the seal intact and you're refunded in full.

If the cellophane has been opened, we deduct a $30 handling fee. An opened set has to be checked tile by tile, re-sorted and re-wrapped before it can go to anyone else, and that's real work. The fee applies whether you're taking a refund, store credit, or an exchange.

It never applies to a set that arrived faulty, incomplete, or wasn't what you ordered. That one's ours to fix — see The Tigre Guarantee.

What we can't take back

  • Discounted and sale items are final. The reduced price is the trade.
  • Custom and personalised pieces — special orders, commissions, anything made to your specification — can't be returned or exchanged, because they can't go to anyone else.
  • Gift cards.

If you're unsure whether something qualifies, ask us before you buy and we'll tell you straight.

If something arrives wrong or broken

Email customercare@tigredetartan.com with a photo within 14 days of delivery.

If we sent the wrong thing, or it left us with a fault, we fix it at our cost — no return shipping, no claim to file, no argument. If the box itself arrived visibly damaged, that's transit damage: Route settles it in a couple of days if you added protection, and if you didn't, we'll help you file with UPS. Send the photo either way and we'll tell you which it is.

After 60 days

The return window closes. Our guarantee doesn't — see The Tigre Guarantee.