Shipping policy

Shipping

What shipping costs

Our actual cost to get your order to you — the live UPS rate for your address and the size of your order, plus what it takes to pack it properly. We don't mark it up and we don't add a handling fee. You'll see the real number at checkout before you pay.

How fast we get it out the door

Most orders are packed and handed to UPS within one business day. Tracking reaches you by email as soon as the label is scanned.

How it travels

UPS Ground, within the United States. Ground transit from our Illinois facility usually runs one to five business days depending on how far it's going. UPS doesn't guarantee Ground delivery dates and neither can we, but it's a well-behaved service and it rarely surprises us.

We currently ship within the United States only.

Military addresses

UPS can't deliver to APO, FPO, or DPO addresses, so we send those orders via USPS instead — still at actual cost, no surcharge for the trouble. Delivery times inside the military postal system are outside anyone's control, so we can't estimate them.

More than one box

Some orders ship in several parcels, occasionally from more than one facility. If one tracking number arrives before another, nothing has gone wrong — the rest is on its way.

Shipping protection

At checkout you can add Shipping Protection by Route. If a protected package is lost, stolen, or damaged on the way to you, Route handles it directly and arranges a replacement or a refund — usually within a couple of days of filing.

If you decline protection, your package travels uninsured. Once UPS marks it delivered, we're not able to refund or replace it, and if it arrives visibly damaged in transit that's a claim against the carrier rather than against us. We'll still help you chase either one — and we'd start with your local UPS delivery office, because packages marked delivered turn up more often than you'd think.

Getting your address right

We ship to the address you give us, and we ship fast, so the window to change it is short. If you spot a mistake, email customercare@tigredetartan.com right away. We'll make our best effort to catch it before the label prints, but we can't guarantee we'll get there in time. Once a label is printed, the address is fixed.

If a package comes back to us as undeliverable we'll get in touch and re-send it once return postage is covered.

Changing or cancelling an order

Email customercare@tigredetartan.com as soon as you can and we'll do what we can. If we haven't printed a label, we'll usually be able to help. Once it's with UPS it becomes a return rather than a cancellation — and returns are easy, see our returns policy.